Talkify / Heat pump installers / Newcastle
AI receptionist for Heat pump installers in Newcastle

Halfway through a heat pump. Phone still answered.

The week the cold snap arrives is the week every heat pump in Newcastle decides to stop. You are on a wall bracket in Merewether and the phone goes eleven times before lunch. Talkify answers all of them at once, tells the no-heat households honestly when somebody can get there, and books the servicing into the quieter weeks where it belongs.

Get my heat pump installer agent · A$129 → Hear it take a call · +64 9 242 0020
From
A$129/mo
Answered
24/7
Local number
02
Calls handled in
Australia
Merewether · booked
On the job in Newcastle.
Phone answered anyway.
Urgent jobsTexted to you
Reception ● Personal Assistant Booking Service ● Sales Qualification Tradesman Dispatcher Real Estate Enquiry ● Beauty & Wellness Plumbing Dispatch ● Retail Professional Services ●

Three heating and cooling calls you would have missed in Newcastle.

Newcastle is a working port city with the Hunter behind it, so one business here covers a harbour, a lake, a coast and a valley of vineyards and coal country, all inside an hour. Industrial and shift work sets the hours, and the people who ring are usually on a break rather than sitting at a desk, which means they ring once and move on. Coastal southerlies and east coast lows knock the region about most winters, and every one of them brings a wave of storm work.

No heat in the cold snap

A Merewether family wakes to a heat pump blowing cold and a house at nine degrees. The agent asks the brand, what the unit is doing, what the remote says and whether the outdoor fan is turning, then books the first slot you have and texts you the fault, so the part might already be in the van.

Answered

The install quote

A homeowner wants a heat pump in the lounge and maybe one down the hall. The agent asks the room sizes, the ceiling height, the age of the house and whether there is insulation, then books a site visit rather than quoting a unit that will be undersized.

Answered

The commercial service

A cafe in Newcastle has rooftop units nobody has touched in two years and an environmental health visit coming. The agent takes the site, the number of units and the access arrangements, then books the service with the invoicing details already recorded.

Answered

What it asks, what it texts you.

The agent takes the whole call rather than a message. Anything on the urgent list reaches your mobile as a text within seconds, with the address and the number, and the caller gets their own text confirming somebody is on it.

What it asks every caller.

Your questions, in your order. Anything you would ask standing in the doorway with a notebook.

  • The brand, and roughly how old the unit is
  • What it is doing, or not doing, right now
  • Any error code showing on the remote or the unit
  • Whether the outdoor unit is running at all
  • Room sizes and ceiling height, for an install enquiry
  • The address, and whether anyone is home during the day

What reaches your mobile at once.

You set the list. These are the defaults for heat pump installers, and every one of them texts you rather than waiting in a summary.

  • No heating where there is a baby, an elderly resident or someone unwell
  • Water leaking from an indoor unit
  • A burning smell, or a breaker that keeps tripping
  • Refrigeration or cooling failure at a business with stock

The job written straight into Fergus.

On the tools the diary is not a calendar app, it is the job system. Talkify writes the enquiry, the site address and what the caller actually said into the one you run in Newcastle, so nobody types the same job in twice. Where a connector is marked early access it is built and tested, and set up with you rather than left for you to wire up.

01 Fergus The fault or the install written in against the customer and the site, the diary read so a cold house can be told when somebody is coming, and the visit booked itself once you switch that on. → 02 Simpro The commercial servicing side: contacts matched on the way in, leads written in with the customer and the site linked, quote requests raised, and visits scheduled against a technician who is genuinely free. early access→ 03 ServiceM8 The caller matched to your client list, told what stage their job is at, offered times worked out from your real dispatch board, and the job lodged with the site address on it. early access→ 04 Xero Service contract customers recognised from your Xero contacts, invoice questions answered on the phone, and overdue accounts rung rather than emailed again. →

Running something else in Newcastle? Tell us what you use and we will quote the integration work. See every integration →

Already on Fergus? Sign in with it.

Press the button, approve Talkify at Fergus, set a password. Talkify builds the whole account out of what Fergus already knows: your company, your team, your line already pointed at the right town, your customer list copying in behind you and Fergus already connected. It drops you on the agent builder with a reception agent half made, rather than on an empty screen.

Sign in with Fergus → What the Fergus connector does

No job software yet? You still get the diary and the customer list.

Plenty of good heat pump installers run the week off a notebook and a phone. Nothing here asks you to open an account somewhere else first.

01 A diary we keep A calendar of your own, one column per person, that the agent checks before it offers a time and books straight into. Included with an agent rather than charged for, and if you connect Google or Outlook later the diary carries on beside it. Team Calendar→
02 An address book that fills itself Every caller is filed with their number, what they rang about and the calls before it. A returning customer is greeted by name, and you can read the history of anyone who has ever rung you without keeping a spreadsheet. Every caller
03 Leads you can actually work A quote enquiry that did not book is not lost. It lands as a lead with the name, the number, the address and what they wanted, ready to ring back or hand to whoever prices the work. Nothing dropped

Newcastle, and the 02 number you already have.

Newcastle is the largest city in New South Wales outside Sydney and one of the world's biggest coal export ports, with the Hunter Valley's wine and farming country directly behind it.

Your patch.

From Maitland to Belmont, Cessnock to Nelson Bay. You set the area you actually drive to, and anything outside it is turned down politely rather than booked and cancelled.

Newcastle

Keep the number on the van.

Your 02 landline or mobile stays exactly as it is. Forward it to the agent when you are busy, after hours, or always, and switch it back from your phone whenever you like.

Forwarding

Or take a local line.

We can provision a local 02 number for the agent and sell you the line itself, so the agent has a number of its own without you running two providers.

02 number

Everyone answers the phone. The difference is underneath.

There are a lot of AI receptionists now and they all sound much the same on a demo call. These are the six things that are hard to hear in five minutes and matter by month three, and each one is something you can check rather than something we can claim.

Nobody in the middle.

We sell the line as well as the thing that answers it. Numbers sit on our own carrier account, the routing is ours to change, and it is one supplier and one bill. Most AI answering is a layer of software on a phone account somebody else sold you, which is invisible on a good day and the whole game at three in the morning.

One supplier

Australian numbers, handled in Australia.

Calls to an Australian number are answered and handled in Australia rather than routed through somewhere else and back, and an Australian account is quoted and invoiced in Australian dollars. Most of what is sold here is an American platform wearing a local logo, and you hear the difference on the line before you ever see it on a bill.

Australia

Not eighteen months old.

Talkify has answered business calls since 2024, out of a Christchurch software studio over twelve years old that was doing voice and telephony work before Talkify had a name. Most of this market arrived in the last year and a half. That is not a criticism, but it is worth knowing when you are handing over your phone.

Since 2024

Every connector is one we wrote.

Nothing gets named on this website until the connector behind it exists and we can show it to you, which is why our list is shorter than some and why every name on it is real. Anything we have not built yet, you or your developer can, over a documented API with webhooks and Zapier.

Written by us

It rings out, not just in.

The same account and the same number also chase the quotes you sent, confirm next week's jobs, ring the overdue invoices straight out of your Xero, run phone surveys, work an on-call roster until somebody actually accepts, staff a front counter and answer the chat window on your website.

Same account

Voices from here, and a phone to ring.

Real Australian voices that say the street and suburb names properly, so a caller is not spelling their own address at a machine. Support is a phone number in your own timezone answered by the people who built the thing, and the apps for iPhone and Android are on every plan.

iOS + Android

Two more are further up this page rather than repeated here: if you run Fergus you can sign in with it and skip the setting up altogether, and if you run no software at all you still get the diary and the address book. Weighing us against somebody else? We list every provider selling into Australia on the alternatives page, including where each of them is the better pick, and there is a row by row of us against Tradies Line on the head to head.

Price the heat pump installer agent.

Slide for the number of agents you would run on your number (the plan includes up to 3), pick the integrations you'd connect, and see live what your monthly looks like. Most businesses start with one. No sign-up needed.

How many agents 1 agents
Integrations 0 selected
Your plan
$199/mo Founding rate · 3 months
$129
/mo
Plan
Broadcast
Minutes
200/mo
At once
3 calls
Numbers
1

Broadcast fits most growing NZ businesses. One number carries up to 3 agents and three callers at once.

Includes 200 minutes a month, then 10c a minute (20c after your first 3 months). Each number includes 50 texts a month, then 9c each.

Want more than 3 agents on one number? Extra agents are $39 a month each.

Start with this plan →

Frequently asked.

What heat pump installers in Newcastle ask us first. If yours isn't here, ring our live demo agent on +64 3 242 1262, it'll either answer or queue a callback from a human.

What happens when the first cold snap hits?
Everybody rings at once, and everybody is answered at once. Nobody hears an engaged tone, the no-heat households are triaged and told honestly when somebody can get there, and the servicing calls are booked into the weeks after the rush instead of clogging the same three days.
Can it tell an install enquiry from a breakdown?
Easily, and it asks different questions for each. A breakdown gets the brand, the symptom and any error code, and reaches you by text if it is urgent. An install gets the rooms, the sizes and the house, and lands in your diary as a proper site visit.
Can I keep my 02 Newcastle number?
Yes. Keep the 02 landline or mobile the Hunter already knows and forward it to your Talkify agent when you are busy, after hours, or always, so a shift worker ringing on a break gets a real answer first time. We can also provision a local 02 number for the agent and sell you the line, and Australian numbers are answered and handled in Australia.
How fast can a heat pump installer in Newcastle be live?
Same day. You forward your existing number, mobile or landline, to your Talkify agent, tell it about your business in the dashboard, and it starts answering. There is no hardware, no porting and no setup fee, and you can switch forwarding off again from your phone.
What does it cost?
Business agents are $129/month at the founding rate for your first 3 months, then $199, including 200 minutes of calls, with extra minutes at 10c. No setup fee, no lock-in. Compare that with a single missed job and it tends to pay for itself in the first week.
Now shipping · iOS & Android

Carry your control deck in your pocket.

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HEAT PUMP INSTALLERS · NEWCASTLE

Newcastle keeps ringing.
Let it be answered.

Hear it yourself · our AI agent, 24/7 · ask it anything +64 3 242 1262 Sign up, sales & support · we'll set you up 1300 852 142
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Talkify is currently available to businesses in New Zealand & Australia only.

Personal Assistant
Single mobile or landline. Built for one person, not a business.
$89/mo
Shortwave plan

Founding rate On a monthly plan your price is locked in at the founding rate for your first 3 months, then the standard rate applies. Pay as you go has no founding step: the rate is just the rate. Plans include 50 to 200 minutes a month, then 10c a minute. The first 20 texts each month are free, then 9c each.

● Your data stays in AU.