Talkify / Industries / Fish & Chip Shops
Takeaway · Orders on a screen · NZ & AU

The phone rings at ten past six. Nobody can leave the fryer.

So it rings out, and that order goes to the shop up the road. Talkify answers every call, takes the order, and puts it on a screen by your till.

Set up your shop → What it costs
Answers
Every call
Order lands
Mid-call
From
$10/mo
Setup fee
$0
Order 0148 · 2 scoops
Four calls at once.
Four orders on the screen.
6:10pmNone missed
Reception ● Personal Assistant Booking Service ● Sales Qualification Tradesman Dispatcher Real Estate Inquiry ● Beauty & Wellness Plumbing Dispatch ● Retail Professional Services ●

A missed call at teatime is a missed dinner.

Nobody rings a chippie twice. Busy tone, and they ring the next one on the list.

Before

Five o'clock to seven

Rings out. Or somebody answers with wet hands and writes half of it on a docket that goes missing.

After

The same two hours

Every call answered. Every order legible, with the changes on the right line.

Sunday night

When you are shut

It says when you open and refuses an order nobody is there to cook.

The phone rings. Nobody stops.

Any tablet, laptop or spare screen with a browser on it. Nothing to install.

Answers every call.

All of them at once, on the second ring, however busy you are.

Asks the right things.

And writes what they asked for on the line it belongs to, in their words.

Lands mid-call.

The ticket fills in while they talk, so you see a big order coming.

You set the wait.

Tap a time and every caller after that is told it. Change it as the night goes on; it goes quiet on its own so a lunchtime figure is never quoted at nine.

Run out? One tap.

Tap the item on the screen and the agent stops selling it from the very next call, and takes it off any order a caller tries anyway. Everything comes back at midnight on its own.

Pricing

Two ways to pay. No setup fee either way.

Most shops start here Pay as you go $10/month

Then $1 a minute, only on calls you take.

  • $10 free credit to start
  • A quiet Tuesday costs almost nothing
  • Cancel any time

Suits a phone that goes in bursts: weekend trade, seasonal, or still working out the numbers.

Reception agent $129/month

Flat, per number. Founding rate, then $199.

  • 200 call minutes and 50 texts a month
  • Up to 3 agents on the number
  • Extra minutes 10c each

Suits a phone that barely stops through service, where you would rather know the figure up front.

+$59/mo

Front Counter, the screen itself. As many tablets as you like, on either plan, with sold-out taps, docket printing, daily order numbers and an end-of-day close-out included. Texts from the screen are 10c each and WhatsApp is free.

How the screen works →

The screen needs an agent answering the phone, so it is one of the two above plus Front Counter, whichever suits a chip shop. Full price list.

Frequently asked.

Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.

Our phone goes flat out from five. Can it really keep up?
It answers every call at once, which is the part a person cannot do. Four people ringing at ten past six all get answered on the second ring rather than three of them getting a busy tone and trying the shop up the road. Each one gets its own ticket on your screen, in the order they came in.
Will it get the order right? Chips are not simple.
Anything the customer asks for on a particular item is written on that line in their own words. Chicken salt on the chips, no vinegar, extra tartare, scallops well done. It reads the order back before it sends it, and if they change their mind halfway through it updates the same ticket rather than starting another.
We do not have a menu system. Do we need one?
No, and that is the point. Put your menu and your prices into your agent once, in whatever form you have them, and it can tell a caller what you do and what it costs as well as taking the order. The order lands on a screen you already own: a tablet, an old laptop, a spare monitor with a browser.
Can it tell people how long the wait is?
Yes, and this is the one your customers will notice. Tap a time on the screen and the agent quotes it to everyone who rings after that. When the fryers are backed up you change it to forty minutes and nobody is promised fifteen. It clears itself after a few hours so a busy Friday figure is never still being quoted on a quiet Tuesday.
What if we run out of something?
Type it on the screen once. "No oysters tonight." The agent tells the callers it actually affects and offers them something else, and says nothing about it to the ones who never asked.
Do we have to ring people back when it is ready?
Only if you want to. Tap the ticket when the order is going in the bag and the customer gets a message saying it is ready, already written with their name on it. It goes by WhatsApp when they have it, which is free, and as a text when they do not.
Does it take card payments over the phone?
No. Talkify never handles card details. Customers pay at the counter the way they do now, which is also what stops a phone order becoming a chargeback argument.
We are in Australia. Does this work over here?
Yes. Talkify runs on both sides of the Tasman, with Australian numbers answered in Australian data centres and New Zealand numbers in New Zealand ones. The agent speaks the way your customers do, and the screen works the same either way.
What does it cost?
Two ways. Pay as you go is $10 a month for the number plus $1 a minute, which suits a shop whose phone goes in bursts. A reception agent is $129/month at the founding rate for your first 3 months, then $199 flat. The screen is $59 a month on top of either. No setup fee and no lock in.
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Talkify is currently available to businesses in New Zealand & Australia only.

Personal Assistant
Single mobile or landline. Built for one person, not a business.
$89/mo
Shortwave plan

Founding rate On a monthly plan your price is locked in at the founding rate for your first 3 months, then the standard rate applies. Pay as you go has no founding step: the rate is just the rate. Plans include 50 to 200 minutes a month, then 10c a minute. The first 20 texts each month are free, then 10c each.

● Your data stays in NZ.
TWO WAYS TO HEAR THE AGENT

Ring it like a customer.
Order two scoops.

Hear it yourself · our AI agent, 24/7 · ask it anything 03 242 1262 Sign up, sales & support · we'll set you up 0800 002 967
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