Talkify / Industries / Heat Pump & HVAC
HVAC · Season-proof · NZ-built

First cold snap. Every call answered.

Built for heat pump installers and HVAC crews. When the season turns and the phone melts down, Talkify answers every caller at once, quotes your standard installs, books site assessments, and texts you the genuine emergencies.

Get my HVAC agent · $129 → Hear it handle it · 09 242 0020
From
$129/mo
Simultaneous calls
unlimited
Setup fee
$0
Engaged tone
never
Assessment booked
Quinn, mid-install.
Three more booked behind this one.
Winter queue+3 today
Reception ● Personal Assistant Booking Service ● Sales Qualification Tradesman Dispatcher Real Estate Inquiry ● Beauty & Wellness Plumbing Dispatch ● Retail Professional Services ●

Season-proof phone cover.

Heat pump demand arrives all at once. Your phone capacity should too. Talkify scales to the rush in winter and quietly books servicing work the rest of the year.

Every call, at once.

Cold snap Monday: fourteen people ring between 7am and 9am. All fourteen get answered, quoted and booked. Nobody hears an engaged tone and rings your competitor.

No-heat emergencies flagged.

Newborn in the house and no heating, a coolroom down at a cafe, an indoor unit dripping onto the carpet. Urgent calls text your mobile in seconds with the address and number.

Install quotes.

High-wall, back-to-back, multi-room: your ballpark pricing quoted on the call, then a site assessment booked to confirm.

Bookings into your calendar.

Assessments and servicing land in Google Calendar, Outlook or Calendly, and the job in your CRM. No double entry.

Servicing reminders.

Annual service due? The agent handles the inbound "can you come clean the filters" calls and fills your shoulder season.

The 7am cold snap test.

First frost of the year for a heat pump installer in Dunedin.

Caller · 7:02amOur heat pump's blowing cold air and we've got a six-week-old. Can someone come today?
TalkifyWith a newborn in the house I'm treating that as urgent. I've texted Quinn your address and number, he'll ring you back shortly. In the meantime check the remote is on the heat setting, the snowflake icon means cooling.
Caller · 7:48amHow much for a heat pump in a three by four bedroom?
TalkifyFor that size a 3.2kW high-wall unit installed back-to-back usually lands between $2,400 and $2,900. Want a free site assessment? I've got Thursday 10am or Friday 2pm.
Caller · 8:15amJust booking the annual service on our two units.
TalkifyEasy done. Next servicing slot is Tuesday week, 9am. I'll book both units and text you the confirmation now.

Service work booked into the system you run.

Heat pump work is half install, half servicing, and both live in the job system rather than a calendar. Talkify writes the enquiry, the site and the unit details straight in. The job systems here are early access, and we set yours up with you.

01 Fergus The enquiry written in with the fault, the site and the call notes, the diary read so the caller can be told when someone is coming, and the visit booked itself once you switch that on. Books visits · early access→ 02 Simpro The commercial maintenance side: contacts recognised on the way in, leads written in against their customer and site, quote requests raised, and visits scheduled against a technician who is genuinely free. Books visits · early access→ 03 iTrade The job lodged in iTrade with the caller's own account of the unit that has stopped heating, then a visit requested while they are still on the line. Lodges jobs · early access→
04 Tradify Enquiries land in the Tradify Enquiries inbox with the name, the number and the unit, ready to become a job. Enquiries in · early access
05 Xero Maintenance customers recognised from your Xero contacts, invoice questions answered on the phone, and overdue accounts rung rather than posted. $10/mo, 50c a min→
Calendly logo Calendly Scheduling
M Custom MCP Your own tools
Fergus logo Fergus Books visits · early access
GoHighLevel logo GoHighLevel CRM
HubSpot logo HubSpot CRM
iTrade logo iTrade Requests visits · early access
Simpro logo Simpro Books visits · early access
Tradify logo Tradify Enquiries in · early access
Trello logo Trello Boards
Xero logo Xero Accounting
Z Zapier 7,000+ apps

On something else for your service contracts? That is a custom setup: we quote the integration work and maintain it. See every integration →

Price the HVAC agent.

Slide for the number of agents you would run, pick the integrations you'd connect, and see live what your monthly looks like. Most businesses start with one. No sign-up needed.

How many agents 1 agents
Integrations 0 selected
Your plan
$199/mo Founding rate · 3 months
$129
/mo
Plan
Broadcast
Minutes
250/mo
At once
3 calls
Numbers
1

Broadcast fits most growing NZ businesses. One agent covers one number and three callers at once.

Includes 250 minutes a month, then 10c a minute (20c after your first 3 months). The first 20 texts a month are free, then 10c each.

Adding a second agent? Every agent after the first is 20% off, so $103.20 a month each.

Start with this plan →

Frequently asked.

Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.

Can it handle the winter rush when the phone doesn't stop?
That's exactly what it's for. Talkify answers every call simultaneously, there's no queue and no engaged tone. On the first cold snap of the year, when every missed call is a competitor's install, your phone simply stops ringing out.
Can it quote a heat pump install over the phone?
It quotes your standard jobs your way. Load your ballpark pricing (a high-wall 6kW install, a back-to-back install, a service and re-gas) and the agent shares it on the call, then books a free site assessment to firm the number up. Bespoke ducted work gets flagged for your callback.
What counts as urgent for an HVAC business?
You decide, but the defaults cover the classics: no heating with a baby or elderly person in the house, a commercial coolroom down, a server room overheating, water leaking from an indoor unit. Urgent calls trigger an SMS to your mobile within seconds.
Does it book into our job management software?
Yes. Site assessments and service bookings flow into Google Calendar, Outlook and Calendly, with the job written into HubSpot or GoHighLevel. The caller picks a slot on the call and you find out by text.
How much does it cost?
A business agent is $129/month at the founding rate for your first 3 months, then $199. That includes 250 minutes of calls; extra minutes are 10c each, the first 20 texts a month are free, and there's no setup fee or lock-in. One saved install enquiry covers the year.
Will customers put up with talking to an AI?
Callers put up with voicemail far worse. Talkify sounds natural, has a Kiwi accent option, answers questions about your services and availability, and never makes anyone "press 1". Most callers don't realise, and the ones who do still get their job booked.
Can the service job land in Fergus or Simpro rather than a calendar?
Yes. For maintenance work the job system is the diary, so the agent writes the enquiry, the site and the unit into Fergus or Simpro, and books the visit once that is switched on for your business. iTrade lodges the job and asks for a visit, and Tradify takes the enquiry into your Enquiries inbox. All four are early access. Google Calendar, Outlook, Calendly and Xero are connected as standard.
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Talkify is currently available to businesses in New Zealand & Australia only.

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Single mobile or landline. Built for one person, not a business.
$89/mo
Shortwave plan

Founding rate Your price is locked in at the founding rate for your first 3 months, then the standard rate applies. Plans include 50 to 250 minutes a month, then 10c a minute. The first 20 texts each month are free, then 10c each.

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HVAC · SEASON-PROOF

Own the
cold snap.

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