Talkify / Industries / Chinese Takeaways
Takeaway · 32 languages · NZ & AU

Twelve dishes, three questions, and the wok is going.

The person who can answer the questions is the one who cannot leave the kitchen. Talkify answers, knows your menu, and puts the order on a screen dish by dish.

Set up your kitchen → What it costs
Languages
32
Allergies
In red
From
$10/mo
Setup fee
$0
Order 0091 · 12 items
The wok stays going.
The phone still gets answered.
Friday 7pmNothing missed
Reception ● Personal Assistant Booking Service ● Sales Qualification Tradesman Dispatcher Real Estate Inquiry ● Beauty & Wellness Plumbing Dispatch ● Retail Professional Services ●

The question before the order is the one that loses it.

"What comes in the combination?" "Has the satay got peanuts?" Somebody has to answer that before there is an order at all.

The dish questions

Answered from your menu

What is in a dish, what comes with it, what is vegetarian, what it costs.

The long order

Dish by dish, not a paragraph

Twelve lines with the quantity on each, and how hot on the line it belongs to.

The allergy

In red, at the top

Nuts, shellfish, gluten. Its own field, in red, because it must not be skimmed past.

The phone rings. Nobody stops.

Any tablet, laptop or spare screen with a browser on it. Nothing to install.

Answers every call.

All of them at once, on the second ring, however busy you are.

Asks the right things.

And writes what they asked for on the line it belongs to, in their words.

Lands mid-call.

The ticket fills in while they talk, so you see a big order coming.

You set the wait.

Tap a time and every caller after that is told it. Change it as the night goes on; it goes quiet on its own so a lunchtime figure is never quoted at nine.

Run out? One tap.

Tap the item on the screen and the agent stops selling it from the very next call, and takes it off any order a caller tries anyway. Everything comes back at midnight on its own.

Pricing

Two ways to pay. No setup fee either way.

Most shops start here Pay as you go $10/month

Then $1 a minute, only on calls you take.

  • $10 free credit to start
  • A quiet Tuesday costs almost nothing
  • Cancel any time

Suits a phone that goes in bursts: weekend trade, seasonal, or still working out the numbers.

Reception agent $129/month

Flat, per number. Founding rate, then $199.

  • 200 call minutes and 50 texts a month
  • Up to 3 agents on the number
  • Extra minutes 10c each

Suits a phone that barely stops through service, where you would rather know the figure up front.

+$59/mo

Front Counter, the screen itself. As many tablets as you like, on either plan, with sold-out taps, docket printing, daily order numbers and an end-of-day close-out included. Texts from the screen are 10c each and WhatsApp is free.

How the screen works →

The screen needs an agent answering the phone, so it is one of the two above plus Front Counter, whichever suits a takeaway. Full price list.

Frequently asked.

Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.

Our orders are long. Ten or twelve dishes on a Friday.
Every dish goes on its own line with the quantity and anything they asked for on it, so a twelve dish order reads like a docket rather than a paragraph. The ticket starts as soon as it has a name and fills in as they talk, so the kitchen can see a big one coming before the caller has finished.
Customers always ask what is in a dish. Can it answer that?
Yes, if you give it your menu once. It will tell a caller what is in the black bean, what comes with the combination, what is vegetarian and what it costs, on every call, including the ones that never turn into an order. That is the question that most often makes somebody hang up and try elsewhere.
What about allergies? We cannot get that wrong.
Anything the caller says about allergies, dietary needs or what they cannot eat goes in a separate field that shows in red on the screen, not buried in a note. It is the one thing on a ticket that is meant to be impossible to miss.
Half our customers ring in Mandarin or Cantonese.
The agent handles 32 languages and switches on the fly, so a caller who starts in Mandarin is answered in Mandarin without anybody at the counter having to come to the phone. The order still lands on your screen in English.
How does it handle mild, medium or hot?
It asks. You tell it once that you are a Chinese kitchen and it knows to ask how hot they want anything that comes hot, and whether they want rice or noodles with a main. The answer goes on that dish's line, not in a note at the bottom.
Can it tell them the wait? Ours goes from fifteen to fifty on a Friday.
Tap the number on the screen and every caller after that is told it. When the kitchen backs up you change it, and when it clears you change it again. It goes quiet by itself after a few hours so nobody is ever quoted a figure from lunchtime.
We shut between lunch and dinner. Will it take orders anyway?
No. It knows your hours, tells the caller when you open, and refuses to put an order on a screen nobody is watching. If you also take table bookings it can still take one of those for later, because a booking for tonight is fine at three in the afternoon and an order is not.
We are in Australia. Does it work here?
Yes. Australian numbers are answered in Australian data centres, New Zealand numbers in New Zealand ones, and the screen works the same on either side.
What does it cost?
Pay as you go is $10 a month for the number plus $1 a minute. A reception agent on a flat monthly plan is $129/month at the founding rate for your first 3 months, then $199. The screen is $59 a month on top of whichever you choose. No setup fee, no lock in.
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Talkify is currently available to businesses in New Zealand & Australia only.

Personal Assistant
Single mobile or landline. Built for one person, not a business.
$89/mo
Shortwave plan

Founding rate On a monthly plan your price is locked in at the founding rate for your first 3 months, then the standard rate applies. Pay as you go has no founding step: the rate is just the rate. Plans include 50 to 200 minutes a month, then 10c a minute. The first 20 texts each month are free, then 10c each.

● Your data stays in NZ.
TWO WAYS TO HEAR THE AGENT

Ring it like a customer.
Ask what is in the combination.

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