One operator, four lines, and the two that rang out just booked with somebody else. Talkify is an AI receptionist for TaxiCaller fleets: it answers every caller at the same moment, takes the pick up address and checks it against a real map, says how soon a car can be there, and creates the booking in your TaxiCaller dispatch while they are still on the phone.
The TaxiCaller connector is in early access. It is built and tested against TaxiCaller's published booking API, and no fleet has run it live yet. The booking tools ship switched off, you connect to TaxiCaller's test system first, and you turn them on when you have watched enough bookings land to be happy. We would rather say that here than let you find it out on a Friday.
Everything it does, on the nights when six people ring in the same minute and every one of them is standing outside in the rain.
Six things happen in about ninety seconds. Your operator does none of them.
On the first ring, in a genuine local voice, using your fleet's name. Six people can ring at the same moment and all six are answered at once. Nobody hears a busy tone and nobody sits listening to music while a rival picks up.
It takes the address and checks it against a real map before anything else happens. A street number, or a place it can find like a pub, a hotel or the airport. If it only lands on a suburb it asks again rather than guessing, and it reads the address back before it books.
It asks dispatch how soon a car can actually be there and tells the caller, as a rough figure rather than a promise. If you have fare quoting switched on it gives TaxiCaller's estimate too, always as an estimate, because the meter is what decides in the end.
Where they are going, how many people, how many bags, and a wheelchair space if they need one so a van goes rather than a car. Anything the driver should know goes in a note in the caller's own words: the gate code, the side door, the dog, help with the bags.
Straight into TaxiCaller dispatch, now or pre-booked for later, exactly as if an operator had keyed it in. There is no notepad stage and nothing to re-enter when the rush dies down.
Ten minutes later the same person rings asking where the cab is. It knows them by their number, finds the job, and tells them the driver's name, the car and roughly how far off it is. No reference number, because they never had one.
This is the fullest connection we have built, because TaxiCaller's booking API reads as well as writes.
Not a message, not an email to read later. A real TaxiCaller order created while the caller is on the line, with the pick up, the destination, the passengers, the bags and the note, immediately or pre-booked for later.
It asks dispatch how soon a car can be there before it says anything. Fare quoting is a switch you own, and when it is on the number is always TaxiCaller's estimate and always described as one. It will not give a fixed price.
The call that swamps your line whenever anything slips. The agent recognises the number, reads the job live out of dispatch, and gives the driver's first name, the car and roughly how far away. No car allocated yet? It says so, rather than making a time up.
Every pick up is checked on a map, and anything vaguer than a building is refused. A passenger left on a corner half a kilometre from where the driver is looking is worse than being asked for their street number, so the agent asks.
A switch you control. When it is on, the agent reads the booking back, waits for a yes, then cancels it and releases the car. If they are cancelling because the cab is late, it offers to check where the car is first, and the fare is often saved.
It cannot change an existing booking, because TaxiCaller has no way to amend one. A change is a cancel and a rebook, and the agent says exactly that rather than pretending it has moved something. It does not take card payments either.
Ring our agent and put it through its paces. Give it half an address, change your mind, talk over it, ask it something it will not know. Most people ring expecting a robot and hang up having had a conversation. No sign-up, no card, answering around the clock.
A taxi line does not lose work slowly. It loses it in the ninety seconds somebody spends deciding to ring the next number.
A person standing outside a restaurant in the rain gives you two rings, maybe three. Then they ring the fleet whose number is next in the search results, or they open an app. There is no voicemail to leave and no callback to wait for, so a missed call is not a delayed fare, it is somebody else's fare. Work out what yours are worth on the missed call calculator.
"Where is my cab" is not a small share of a taxi line, it is a flood, and it arrives at exactly the moment your operator is least able to take it: when things are already running late. Every one of those answered automatically, from dispatch, is a line free for a booking that is actually worth money.
The same agent, the same knowledge of your fleet, pointed in the other direction. Every one of these is live today.
New Year's Eve, a concert turning out, the weather going bad at five o'clock. Call centre plans answer five, ten or fifteen callers at the same moment, with no queue and no hold music.
Account customers, regular runs, the school and hospital contracts you want to keep warm. You load the list, it makes the calls in your name.
Connected to your Xero, the agent rings the account invoices that have gone past due, in your name and your wording, and writes the outcome and any promise to pay onto the invoice.
The same brain in a chat widget on your site, in text or voice, from $49 a month.
Phone surveys that ring your account customers and ask how the service has been, without anyone in the office sitting on hold.
Two in the morning is a real part of a taxi week, and it is the shift that is hardest and dearest to staff. The agent does not mind what time it is.
To start building your agent, complete the form, or ask our agent to get you started. No card needed for the demo.
The questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
How the agent handles a booking call end to end, whatever it is booking into.
What happens to the calls that arrive once the office is dark and the night shift is out on the road.
What Talkify connects to today, and what your agent can do once it is connected.