The call ends and the message is already there. Who rang, the number they rang from, what they wanted, and a link to the whole transcript, posted into Slack, Microsoft Teams or anything else that takes a webhook. Send the lot to one channel, or tell Talkify what your sales and support channels are for and let it put each call where it belongs.
It posts in, and reads nothing back. Talkify sends a message to the address you give it. It cannot read your messages, it does not join threads, and it has no idea what anybody in the channel has typed. The connection is a webhook you create yourself and can delete yourself, in ten seconds, without telling us.
Everything it does, from the second the caller hangs up.
Four things happen in the second after a caller hangs up.
The agent has already taken the caller's name, their number and what they were after. Nobody at your end has done anything, because it was twenty to eight in the morning and the phone was answered anyway.
Every channel you have set up is checked. The simple ones take everything, or everything from one agent, or everything after hours. The described ones are matched against what the caller actually wanted, not against words that happened to come up.
Slack gets a Slack message and Teams gets a Teams card, built for each rather than the same blob sent twice. The caller, the number, the summary and a button to open the transcript. Somebody sees it on their phone before they have finished reading the last one.
Which is the whole point. A message in a channel is seen by six people, and one of them rings back in ten minutes. The same enquiry sitting in one person's inbox waits until that person opens it, and by then the customer has rung somebody else.
Set up in about five minutes, and free on every plan.
Each one gets a message built for it, not the same block of text posted twice. Slack gets a proper Slack message with a button on it; Teams gets a card. It is the difference between something the team reads at a glance and something they scroll past.
Sales and support are different people wanting different calls, and after-hours is usually a third group again. Add a destination for each, set up separately, so turning one off or changing what it gets does not touch the rest.
Describe a channel the way you would brief a new receptionist, including what does not belong in it, and Talkify works out which calls are its. A caller wanting a quote goes to sales; the same day's burst pipe goes to the fault channel; a wrong number goes nowhere.
Narrow a channel to one agent, to calls outside your trading hours, to calls that lasted more than a moment, or to calls where the agent actually took some details. A channel full of hang-ups gets ignored within a week, so this is not a nice-to-have.
Zapier, Make, n8n, Google Chat, or something your own developer wrote. Send our standard message or write your own and drop in the pieces you want. Add your own headers if the far end needs an API key, and sign the message if it needs to verify us.
The transcript button opens the call inside your Talkify account, so it only works for somebody already signed in with permission to see calls. And you choose what goes into the message: turn the summary or the details off and they are absent, not merely hidden.
Ring our agent and have a proper conversation with it. Ask for a quote, change your mind, mention a fault. Most people ring expecting a robot and hang up having had a conversation. No sign-up, no card, answering around the clock.
Two ways a perfectly good call quietly stops being anybody's job.
Call summaries that go to the owner's email work right up until the owner is on a roof, on leave, or has four hundred unread. Nobody else knows the call happened, so nobody else can pick it up, and the customer who rang at quarter past seven rings somebody else by ten.
A Thursday afternoon nobody booked cannot be sold on Friday, unlike a product on a shelf. Two missed follow-ups a day is a week of work a month. Work out what yours are worth on the missed call calculator.
The same agent, the same knowledge of your business, pointed in the other direction. Every one of these is live today.
Posting to a channel is right for the working day. At two in the morning nobody is reading one, so the on-call roster pushes, texts and rings whoever is actually on until somebody accepts it.
Appointment reminders the day before so the slot does not sit empty. Win-back calls to the customers you have not heard from in six months. A review request the day after. You load the list, it makes the calls.
The same brain in a chat widget on your site, in text or voice, from $49 a month. It knows the same prices and the same diary as the one on the phone.
Connected to your Xero, the agent rings the invoices that have gone past due, in your name and your wording, and writes the outcome and any promise to pay onto the invoice. No commission, no collection agency.
The week everybody rings at once. Call centre plans answer five, ten or fifteen callers at the same moment, with no queue and no hold music.
The Personal Assistant answers one person's own line rather than the main number, screens the rubbish and texts you what mattered. From $89 a month.
To start building your agent, complete the form, or ask our agent to get you started. No card needed for the demo.
Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
If your team works off a board rather than a channel, every new lead can land on it as a card carrying the caller, the summary and the full transcript.
What an AI receptionist actually does all day, and how it compares with an answering service or another pair of hands.
What Talkify connects to today, and what your agent can do once it is connected.